FAQs
SHIPPING + DELIVERY
Where do you ship from?
We are based in Toronto, Canada! All orders are packed and shipped by us from our office in Toronto. Standard orders to Canada and the US will never have duties.
Do you offer Free Shipping?
YES! We offer FREE shipping to Canada and the US on all orders over $59 USD after discounts and promo codes.
Do I have to pay duties?
You do not have to pay duties on standard shipping to Canada or the U.S.
JEWELRY CARE
What are your products made of?
Our jewelry is crafted with plated-base metals such as gold and silver plating, rhodium, 14K gold plating and sterling silver. All our products meet jewelry standards and are safe to wear.
How should I care for my jewels?
We hope you truly love your jewels! However, fashion jewelry isn't meant to be worn 24/7.
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they can dull your pieces and cause them to wear.
Use the polishing cloth and pouch provided to take care of your pieces.
Treat your jewels with love and care!
CUSTOMER SUPPORT
What currency are your prices in?
Orders are processed in USD.
How can I return an item?
We want you to be happy with your jewels! Due to the intimate nature of our products. All sales are final. However, please reach out to us within 30 days from the order date and we will see how best we can help.